Leon Apel

Being new.

Arriving somewhere as a beginner is uncomfortable, and it is one of the most useful habits I know.


I spend a lot of time arriving. I split my time between Latin America and the United States, and when I can, I travel to Europe and Asia. Each arrival comes with the same small moment: I do not know how things work here yet. Which line to stand in. How people greet each other. Whether a quick reply is polite or a little rude. For a few days, I am new.

When I was younger I tried to hide that. I would read ahead, guess, and act as if I already knew. It rarely worked. The guesses were often wrong, and acting confident made it harder to ask the simple question that would have solved everything.

Now I try to be openly new. I ask for directions even when my phone has a map. I ask a shopkeeper what people usually order. I ask a colleague how meetings tend to run in their office before I suggest anything. People are almost always generous when you ask plainly, and the answers carry things a map never shows: which street is quiet at night, which café closes early on Sundays, which habit would read as careless.

Being new also slows me down in a good way. When everything is familiar, I stop noticing. When I am new, I watch. I listen to how people speak before I speak. I notice what they repeat and what they skip. A few days of that kind of attention teaches me more than weeks of moving fast on assumptions.

The same habit carries into work. I work with eCommerce, payments, and health companies, and each new project starts with its own version of arriving in an unfamiliar city. There are local customs, quiet rules, and history that nobody wrote down. The people who have been there longer know where the potholes are. If I walk in assuming my last project explains this one, I will step in a few of them.

So I try to start the way I would in a new place. Ask how things work today before proposing how they should work. Ask who to talk to. Ask what was tried before and why it stopped. Then listen to the full answer, including the parts that do not fit what I expected.

None of this means staying passive. At some point a visitor has to choose a street and walk down it, and at some point on a project I have to make a call. But the call is better when it rests on what I learned by asking, not on what I assumed before I arrived.

There is a small cost. Asking basic questions can feel a little exposed, especially in a second language or in a room full of people who already know each other. I have mispronounced words, misread signs, and asked things that turned out to be obvious. Each time, the embarrassment lasted a minute and the answer lasted much longer.

As a Canadian, I grew up thinking politeness meant not bothering people. Travel has taught me something a little different. A clear, polite question is rarely a bother. It is usually welcome, because it shows you care enough to get things right.

I hope I keep arriving in new places for a long time. Not because being new is comfortable, but because it keeps me asking, and asking keeps me honest about how much I still have to learn.